Customer Service - Temporary

2 days, 10 hours ago
Contract
Entry Level
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Manage high volumes of inbound customer calls in a timely manner.
  • Follow approved communication scripts for different call topics.
  • Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
  • Use company and client resources to handle calls accurately.
  • Identify opportunities to upsell products when appropriate.
  • Transition between tasks efficiently while maintaining composure.
  • Maintain punctuality, attendance, and availability during scheduled shifts.
  • Deliver positive, professional customer interactions.
  • Cross-train for additional duties as requested.

Requirements

  • Must be at least 18 years old.
  • 3-6 months of customer service or customer support experience preferred.
  • 3-6 months of call center or office experience is a plus.
  • Basic computer skills, strong phone communication, verbal communication, and active-listening skills.
  • Ability to learn quickly and work independently.
  • Must pass a background check in accordance with applicable state and federal laws.
  • Must live in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
  • Must provide a dedicated home workspace with a desk, chair, electrical outlet, and direct LAN connection.
  • Must have secure, reliable, dedicated high-speed internet and a hardwired connection to a modem or router; Wi-Fi and extenders are not permitted.
  • Must provide a laptop or desktop with an Intel Core i5-8250U processor or greater, 8GB RAM, Windows 10 or 11 64-bit, 1280x768+ resolution, dual monitors, a USB DSP headset, enabled firewall, and current antivirus software; Chromebooks, netbooks, and tablets are not accepted.

Interested in this position?

Apply directly on the company website

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