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CRM Associate Independent Contractor

1 month ago
United States
Contract
Senior
Customer Success
Customer and Technical Support
CRM
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Encoura

Encoura

Encoura provides custom technology solutions that integrate research, data science, strategic enrollment services, and multichannel marketing to support over 2,000 higher education institutions in enhancing their enrollment processes.

Education Services
51-250
Founded 1972
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Description

  • Provide CRM-related consulting services to assigned campus partners, including project-based and hours-based support.
  • Support Slate system implementations and Slate-hosted communications development for partner institutions.
  • Engage virtually with campus partners through Zoom and other web-calling tools while leading conversations and demonstrating concepts.
  • Troubleshoot process and technical issues and recommend timely solutions for campus partner needs.
  • Work with sensitive and legally protected student data and follow requirements for handling protected information.
  • Represent Encoura professionally and maintain a high standard of integrity in all client interactions.
  • Manage multiple projects and responsibilities at once while meeting agreed-upon deliverables and timelines.
  • Share feedback with the VP of CRM Solutions on ways to improve the sales cycle, company brand, and client value.
  • Provide insights on market trends, competitive threats, unmet needs, and opportunities to expand company offerings.

Requirements

  • 5-7 years of admissions experience in higher education.
  • At least 3+ years of experience as a campus-based Slate Captain or CRM administrator for another admissions CRM platform.
  • Flexibility in current full-time or part-time employment to accommodate remote calls with assigned campus partners.
  • Ability to respond to campus requests quickly, usually within 24 hours and sometimes sooner depending on urgency.
  • Strong demonstrated ability to problem-solve process and technical issues.
  • Ability to maintain discretion and confidentiality with sensitive information and student records.
  • Capacity to develop strategies that build CRM functionality and resolve campus partner issues.
  • Comfort leading virtual conversations and demonstrating concepts through web-calling tools such as Zoom.
  • Must be eligible to work in the U.S.
  • Experience working with sensitive student data and knowledge of requirements for handling it is required.

Interested in this position?

Apply directly on the company website

Apply Now

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