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Data Analyst V (6347)

1 hour, 25 minutes ago
United States
Contract
Lead
Data Analyst
Data Science and Analytics
Generative AI Machine Learning Pandas Python PyTorch R Scikit-learn SQL TensorFlow
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Dan.com - a GoDaddy brand

Dan.com - a GoDaddy brand

Dan.com is a GoDaddy brand that offers a wide range of domain-related products and services. With a focus on simplifying the domain buying and selling process, Dan.com provides a user-friendly platform for individuals and businesses to search, register...

Internet Software & Services
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Description

  • Analyze large datasets with SQL, Python or R, and statistical methods to identify customer experience trends and improvement opportunities.
  • Synthesize surveys, digital analytics, behavioral data, operational metrics, and support interactions across the customer journey.
  • Apply statistical modeling, predictive analytics, machine learning, and NLP to customer conversations, transcripts, and tickets.
  • Develop customer segmentation and clustering models and recommend targeted solutions, including self-service resources.
  • Integrate customer feedback with transactional, operational, and behavioral data to identify drivers of satisfaction and business outcomes.
  • Design and launch customer experience and support KPI scorecards across digital, AI-powered, and human-assisted channels.
  • Use Generative AI, LLMs, and AI agents to automate analysis, clean data, generate visualizations, and streamline workflows.
  • Measure the business impact and ROI of customer experience initiatives.
  • Present analytical findings clearly to stakeholders and drive corrective actions.
  • Participate in internal practice meetings, thought leadership, case studies, networking, and Digital Transformation initiatives.

Requirements

  • Bachelor’s degree in Analytics, Statistics, Mathematics, Computer Science, Data Science, Engineering, or a related field.
  • 8+ years of experience in data analytics, data science, or a related field.
  • 2+ years of experience in customer experience, customer support, customer insights, or marketing analytics.
  • Strong SQL skills and proficiency in Python or R.
  • Experience with statistical analysis, including correlation analysis, multivariate regression, and feature-importance methods.
  • Experience with predictive analytics, machine learning, or AI techniques.
  • Working knowledge of Generative AI, LLMs, AI agents, and AI-powered analytical tools.
  • Ability to translate complex, multi-source data into actionable stakeholder insights.
  • Strong cross-functional collaboration and communication skills with non-technical audiences.
  • Experience with CX or VoC metrics such as NPS, CSAT, surveys, and customer feedback preferred.
  • Master’s or Ph.D. in a quantitative field preferred.
  • Familiarity with Pandas, scikit-learn, TensorFlow, or PyTorch; consumer electronics, retail, or large technology company experience preferred.
  • Must be available for Central or Pacific Time hours and work as a direct W2 candidate; sponsorship is unavailable.

Benefits

  • Remote US work arrangement.
  • 12-month contract with potential extension or conversion.
  • Medical, dental, vision, and life insurance benefits.
  • 401(k) plan with matching.
  • Paid holidays.
  • Career learning, development, networking, and fast-track opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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