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CX Trainer - Freelance (Thailand)

1 month ago
Thailand
Freelance
Senior
Training Manager
Customer and Technical Support
CRM
Apply Now

CXG

CXG provides customer sentiment analysis and consulting services to help businesses enhance customer experiences and drive growth.

View All Jobs 51

Description

  • Understand clients’ learning needs to deliver impactful training for their teams.
  • Liaise with the Project Manager and team to define training needs, objectives, and session schedules.
  • Support the design of effective training programs and content.
  • Deliver in-class and online training sessions, including retail programs, workshops, and coaching.
  • Create an engaging, dynamic learning environment that supports mindset change and skill development.
  • Use varied facilitation methods such as discussion, demonstration, games, and storytelling.
  • Coach participants on the floor or online as needed.
  • Work closely with team members to keep project requirements, deadlines, and schedules on track.

Requirements

  • Strong background in luxury retail, with skincare, perfume, and makeup experience preferred.
  • Minimum 5+ years of experience in service excellence, customer experience, and training.
  • Experience delivering classroom trainings, workshops, and on-the-job coaching.
  • Experience training frontline retail teams on customer experience mindset, emotional selling, service excellence, and clienteling/CRM.
  • Experience using interactive learning methods to engage participants.
  • Excellent communication skills.
  • Proficiency in Thai and English.
  • Ability to develop training materials and activities is a plus.

Interested in this position?

Apply directly on the company website

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