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CX Trainer - Freelance (Australia)

1 month, 1 week ago
Australia
Freelance
Senior
Training Manager
Customer and Technical Support
CRM
Apply Now

CXG

CXG provides customer sentiment analysis and consulting services to help businesses enhance customer experiences and drive growth.

View All Jobs 51

Description

  • Understand client learning needs and tailor training to drive impact and relevance.
  • Collaborate with Project Managers to define training goals, schedules, and session formats.
  • Deliver engaging in-person and online training sessions, including workshops, coaching, and retail programs.
  • Create interactive learning environments using storytelling, gamification, and real-world scenarios.
  • Coach frontline staff on service behaviors, mindset, emotional intelligence, and luxury selling.
  • Adapt training content to reflect the cultural nuances and customer profiles of key Australian cities.
  • Provide actionable feedback and post-training support to reinforce learning.
  • Work closely with luxury clients to help build memorable retail experiences through practical training.

Requirements

  • Proven on-ground training experience in luxury beauty, fine jewellery, or watchmaking retail.
  • Minimum 5+ years of experience in service excellence, client experience, or learning and development.
  • Confident designing and delivering classroom and online training, on-floor coaching, and experiential workshops.
  • Expertise in coaching, retail team management, luxury service, clienteling/CRM, emotional intelligence, and brand storytelling.
  • Proven ability to develop or localize training materials based on cultural and regional context.
  • Excellent English communication skills; additional languages are a plus.
  • Content creation skills using PowerPoint and digital learning tools are a strong advantage.

Interested in this position?

Apply directly on the company website

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