RemoteLeads Logo
Sign Up Sign In

CX Trainer - Freelance (Australia)

2 months, 3 weeks ago
Australia
Freelance
Senior
Training Manager
Customer and Technical Support
CRM
Apply Now

CXG

CXG provides customer sentiment analysis and consulting services to help businesses enhance customer experiences and drive growth.

View All Jobs 51

Description

  • Understand client learning needs and tailor training to drive impact and relevance.
  • Collaborate with Project Managers to define training goals, schedules, and session formats.
  • Deliver engaging in-person and online training sessions, including workshops, coaching, and retail programs.
  • Create interactive learning environments using storytelling, gamification, and real-world scenarios.
  • Coach frontline staff on service behaviors, mindset, emotional intelligence, and luxury selling.
  • Adapt training content to reflect the cultural nuances and customer profiles of key Australian cities.
  • Provide actionable feedback and post-training support to reinforce learning.
  • Work closely with luxury clients to help build memorable retail experiences through practical training.

Requirements

  • Proven on-ground training experience in luxury beauty, fine jewellery, or watchmaking retail.
  • Minimum 5+ years of experience in service excellence, client experience, or learning and development.
  • Confident designing and delivering classroom and online training, on-floor coaching, and experiential workshops.
  • Expertise in coaching, retail team management, luxury service, clienteling/CRM, emotional intelligence, and brand storytelling.
  • Proven ability to develop or localize training materials based on cultural and regional context.
  • Excellent English communication skills; additional languages are a plus.
  • Content creation skills using PowerPoint and digital learning tools are a strong advantage.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Welo Global

Hydrus - Session Director - Spanish (Colombia) - V2

Welo Global Professional Services

Welo Data is seeking a freelance remote Session Director to lead live voice-recording sessions for Project Hydrus, producing natural conversational audio for AI voice systems.

Colombia Freelance Mid Level Training Specialist
$114k-$114k
3 days, 13 hours ago
Welo Global

Hydrus - Session Director - English (AU) - V2

Welo Global Professional Services

Welo Data is seeking a freelance remote Session Director to lead voice contributors through scripted recording sessions that produce natural conversational audio for AI voice products.

Australia Freelance Mid Level Training Specialist
$139k-$139k
LLM
3 days, 14 hours ago
Welo Global

Hydrus - Session Director - Portuguese (BR) - V2

Welo Global Professional Services

Welo Data is seeking a freelance remote Session Director to lead live voice-recording sessions for Project Hydrus, helping create natural, conversational audio for AI-generated voices.

Brazil Freelance Mid Level Training Specialist
$104k-$104k
3 days, 14 hours ago
Aviary Health

Remote Cardiac Rehabilitation Nutrition Group Educator

Aviary Health 51-200 hospital & health care

A remote Cardiac Rehabilitation Nutrition Group Educator will lead virtual nutrition and lifestyle education sessions for patients in a telemedicine cardiac rehabilitation program, supporting recovery and long-term heart health.

United States Contract Mid Level Training Specialist
$62k-$62k
4 days, 14 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers