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Salesforce Sales & Service Cloud Administrator

2 weeks, 6 days ago
United States
Contract
Mid Level
Business Analyst
Customer and Technical Support
Agile Kanban Salesforce Scrum
Apply Now
Bounteous

Bounteous

Bounteous collaborates with ambitious brands across various industries, including finance and healthcare, to drive digital transformation by creating innovative and seamless customer experiences through advanced technologies such as AI, cloud, and data...

Internet Software & Services
1K-5K
Founded 2003
View All Jobs 5

Description

  • Administer Salesforce objects, data models, page layouts, record types, and business processes.
  • Build and maintain Flow automation and approval processes, including retiring legacy automation where appropriate.
  • Configure Sales Cloud features including leads, opportunities, products, pricing, quotes, forecasting, territories, and lead routing.
  • Configure Service Cloud features including cases, Service Console, Omni-Channel, Knowledge, entitlements, and SLAs.
  • Collaborate with engineers, architects, product managers, and delivery leads to translate requirements into prioritized backlog items.
  • Troubleshoot production issues, support releases and testing, and provide effort estimates for enhancements.
  • Drive continuous improvement across Salesforce administration, configuration, and automation processes.
  • Support Lightning for Outlook integration and Agentforce proof-of-concept configuration and testing.
  • Participate in Agile ceremonies, stakeholder demos, and occasional critical after-hours or weekend support.
  • Promote information security, assess risks, and help protect data throughout its lifecycle in compliance with privacy standards.

Requirements

  • 3+ years of hands-on Salesforce administration experience, including 1+ year supporting Sales Cloud and/or Service Cloud in production.
  • Strong knowledge of Salesforce objects, fields, relationships, record types, page layouts, profiles, permission sets, roles, OWD, and sharing rules.
  • Proven experience building and maintaining Salesforce Flow automation and approval processes.
  • Practical experience configuring Sales Cloud pipeline management, products, price books, quotes, and forecasting.
  • Practical experience configuring Service Cloud Case management, Omni-Channel, Knowledge, and Entitlements/SLAs.
  • Experience working in Scrum or Kanban environments, including backlog refinement and story estimation.
  • Ability to troubleshoot production issues under pressure and communicate with technical and non-technical stakeholders.
  • Availability for core Pacific Time hours and occasional after-hours or weekend production support.
  • Salesforce Certified Administrator certification required; Platform Administrator II strongly preferred.
  • Sales Cloud or Service Cloud Consultant certification, Lightning for Outlook experience, Agentforce/Einstein exposure, large-scale Salesforce program experience, and familiarity with Salesforce CLI, Gearset, Copado, or similar tools are preferred.

Benefits

  • Remote work opportunity.
  • Bounteous is willing to sponsor eligible candidates for employment visas.
  • Equal opportunity employer.

Interested in this position?

Apply directly on the company website

Apply Now

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