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Salesforce Sales & Service Cloud Administrator

1 month, 1 week ago
United States
Contract
Mid Level
Salesforce Developer
Software Development
Agile Kanban Salesforce Salesforce Lightning Scrum
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Bounteous

Bounteous

Bounteous collaborates with ambitious brands across various industries, including finance and healthcare, to drive digital transformation by creating innovative and seamless customer experiences through advanced technologies such as AI, cloud, and data...

Internet Software & Services
1001-5000
Founded 2003
View All Jobs 8

Description

  • Administer standard and custom objects, page layouts, record types, and data model changes.
  • Build and maintain Flow-based automation and approval processes, including retiring legacy Workflow Rules and Process Builder automation.
  • Configure Sales Cloud processes, including Lead, Account, Contact, Opportunity, products, price books, quotes, forecasting, territories, lead routing, and data-quality rules.
  • Configure Service Cloud capabilities, including cases, Service Console layouts, Omni-Channel routing, Knowledge, entitlements, SLAs, and escalations.
  • Partner with Salesforce engineers, architects, product managers, and delivery leads to translate business needs into prioritized backlog items.
  • Estimate effort for enhancements and change requests, troubleshoot production issues, and implement fixes or workarounds.
  • Support Salesforce Lightning Outlook integration and Agentforce proof-of-concept configuration and testing.
  • Participate in Agile ceremonies during Pacific Time business hours, support releases and stakeholder demos, and provide occasional critical-issue coverage after hours or on weekends.
  • Promote information-security practices and ensure data handling complies with privacy and protection standards, including GDPR and CCPA.

Requirements

  • 3+ years of hands-on Salesforce administration experience, including 1+ year supporting Sales Cloud and/or Service Cloud in production.
  • Salesforce Certified Administrator certification.
  • Strong knowledge of Salesforce objects, fields, record types, relationships, page layouts, security, profiles, permission sets, role hierarchy, OWD, and sharing rules.
  • Experience building and maintaining Salesforce Flow automation and approval processes.
  • Hands-on Sales Cloud configuration experience with opportunities, leads, products, price books, quotes, and forecasting.
  • Hands-on Service Cloud configuration experience with case management, Omni-Channel, Knowledge, and entitlement/SLA setup.
  • Experience working in Scrum or Kanban environments, including backlog grooming and story estimation.
  • Ability to troubleshoot production issues under time pressure and communicate with technical and non-technical stakeholders.
  • Availability during Pacific Time core hours, with occasional after-hours or weekend support.
  • Platform Administrator II certification, Sales Cloud or Service Cloud Consultant certification, Outlook integration, Agentforce/Einstein exposure, large-scale regulated-industry experience, and Salesforce DevOps tooling familiarity are preferred.

Benefits

  • Remote role.
  • Employment visa sponsorship for eligible candidates.
  • Equal employment opportunity workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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