Technical Project Manager

7 hours, 32 minutes ago
Contract
Junior
Software Development
PeopleGrove

PeopleGrove

PeopleGrove provides a comprehensive Career Access Platform that facilitates mentorship, networking, and job connections for prospective students, enrolled students, and alumni in higher education, ensuring equitable access to career opportunities for ...

Diversified Consumer Services
51-200
Founded 2015

Description

  • Own end-to-end intake, triage, routing, and resolution tracking for client requests.
  • Maintain an accurate, organized, and groomed backlog with correctly tagged and prioritized tickets.
  • Write and publish release notes, status updates, and close-the-loop communications for clients, Customer Success, and Support.
  • Conduct lightweight discovery with Customer Success, Support, and clients to clarify requests and define acceptance criteria.
  • Convert recurring requests and escalations into scoped, trackable work.
  • Partner with Engineering to ensure tickets are actionable and ready for rapid release cycles.
  • Support release communications and go-to-market readiness with Customer Success and Marketing.
  • Ensure stakeholders understand what changed and why after frequent small releases.

Requirements

  • 2+ years of experience in business analysis, product operations, or a similar role, ideally in B2B SaaS.
  • Experience managing structured intake and triage processes for high volumes of requests.
  • Experience maintaining backlogs or boards in Jira or similar tools.
  • Strong written communication skills for release notes and client-facing updates.
  • Ability to turn ambiguous requests into clear, actionable requirements and tickets.
  • Strong cross-functional collaboration skills, particularly with Customer Success and Support.
  • Comfort working remotely in a distributed, async-first, fast-paced environment.
  • Experience with Jira, Confluence, or similar product operations tools.
  • Experience supporting a legacy platform in maintenance or stabilization mode (preferred).
  • Experience with clinical education compliance, placement coordination, credentialing, competency management, edtech, or vertical SaaS (preferred).

Benefits

  • Fully remote 6-month contract role based in India.
  • Competitive contract rate.
  • Mission-driven work supporting student and faculty outcomes.
  • Work with a small, senior, collaborative team.

Interested in this position?

Apply directly on the company website

Apply Now

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