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Incident Management

4 hours, 20 minutes ago
United Kingdom
Contract
Lead
Program Manager
Project and Program Management
Splunk
Apply Now
Bounteous

Bounteous

Bounteous collaborates with ambitious brands across various industries, including finance and healthcare, to drive digital transformation by creating innovative and seamless customer experiences through advanced technologies such as AI, cloud, and data...

Internet Software & Services
1K-5K
Founded 2003
View All Jobs 8

Description

  • Lead and coordinate major incident response, including triage, resolution, documentation, and post-incident reviews.
  • Serve as the primary Incident Commander during critical outages and manage communication with technical and business stakeholders.
  • Lead problem management, including root cause analysis and corrective/preventive actions.
  • Manage SLA tracking and service availability reporting for application outages.
  • Produce monthly service management risk reports and maintain reporting aligned with business expectations.
  • Maintain audit-ready process documentation, runbooks, SOPs, and control frameworks.
  • Support internal and external audits, including SOC Type 1 and Type 2 audits, by providing evidence and walkthroughs.
  • Coordinate with Operations, Engineering, Risk, and Compliance to close audit findings and remediation actions.
  • Run release washups, participate in CAB meetings, and support safe deployment governance.
  • Drive automation, disaster recovery testing, business continuity planning, and CMDB/service management improvements.

Requirements

  • 8+ years of experience in Incident Management, Problem Management, and IT Operations in fintech, banking, or trading environments.
  • Proven experience as a Major Incident Manager or Incident Commander handling real-time high-severity events.
  • Strong knowledge of ITIL processes, including Incident, Problem, Change, Knowledge, and Configuration Management.
  • Hands-on experience with ITSM tools such as ServiceNow, JSM, HPSM, and CMDB.
  • Experience with reporting and analytics for availability, SLA compliance, and RCA trends.
  • Experience supporting audits, documenting processes, and working with internal and external auditors.
  • Excellent communication and stakeholder management skills with the ability to lead under pressure.
  • Good understanding of high-level software and infrastructure architecture.
  • Knowledge of trading systems, order management platforms, or exchanges is preferred.
  • ITIL v3/v4 certification or equivalent is preferred.
  • Experience in global 24x7 financial services environments is preferred.
  • Familiarity with SOC audit frameworks and regulatory compliance in financial services is preferred.
  • Experience running Splunk queries and basic troubleshooting is preferred.
  • Willingness to work night shifts is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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