Support Agent (Freelance) | Brainer

1 hour, 40 minutes ago
Freelance
Junior
Customer and Technical Support
Boosta

Boosta

Boosta is a holding tech company that creates, scales, and invests in digital businesses with global potential. - 12 years; - 800+ professionals; - 15+ businesses in the ecosystem. ✔️ In 2022, we launched Burner, our in-house investment fund, providing funding through Private Equity (growth financing) and Venture Builder models. Today, we're building an ecosystem of companies where ambitious people can make an impact, launch new products, and bring bold ideas to life. Are you with us? Dream Big. Build Bigger.

information technology & services
501-1000
Founded 2014

Description

  • Respond to incoming customer requests via email and represent the company in user interactions.
  • Meet individual and team KPIs, including First Response Time, Resolution Time, and CSAT.
  • Learn product processes, investigate complex requests, and escalate bug reports to Technical Support, Product, and Legal teams.
  • Initiate and process customer refunds through payment systems.
  • Identify service weaknesses and improve support templates, tools, and processes.
  • Maintain internal documentation and participate in team and one-to-one meetings.
  • Provide continuous customer support on a 2/2 schedule from 06:00 to 18:00.

Requirements

  • English proficiency at B1+ to B2+ or higher, with accurate written communication.
  • 3 months to 1+ year of experience in customer support, technical support, sales for English-speaking markets, or customer retention.
  • Ability to quickly learn products and support workflows and collect detailed information from users.
  • Experience documenting work, using support macros or templates, and improving them.
  • Strong customer orientation, empathy, and conflict-resolution skills.
  • Ability to remain calm and polite while handling complex cases and high request volumes.
  • Adaptability to fast-paced startup environments and changing tools or processes.
  • Strong attention to detail when preparing escalations.
  • Ability to accept constructive feedback and provide feedback to the team and Team Lead.

Benefits

  • Two days of training and two test shifts as part of the hiring process.
  • Opportunity to work on Brainer, a global platform for cognitive development.
  • Structured hiring process with pre-screening, interview, training, and job offer stages.

Interested in this position?

Apply directly on the company website

Apply Now

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