Hospitality - Listing Specialist

1 week ago
Contract
Junior
Customer and Technical Support
BnBerry

BnBerry

BnBerry provides easy-to-use solutions for hotels to increase revenues, bookings, and guest satisfaction. As subject matter experts on lodging marketplaces like Airbnb & Vrbo, BnBerry offers full-service options including listing support, guest communi...

Hotels, Restaurants & Leisure
51-250
Founded 2016

Description

  • Guide new hotel clients through the onboarding process and support a smooth transition to the platform.
  • Collect and verify information about hotel properties, amenities, and unique selling points.
  • Create and optimize listings across platforms, ensuring accuracy in descriptions, photos, and pricing.
  • Provide training and support to hotel staff on listing management and guest engagement best practices.
  • Monitor onboarding progress, resolve issues, and maintain clear communication with stakeholders.
  • Collaborate with marketing and sales teams to improve listing visibility and drive bookings.
  • Stay current on industry trends and competitor strategies to improve onboarding processes.

Requirements

  • Bachelor's degree in Hospitality Management, Business, Marketing, or a related field.
  • 1-3 years of experience in hospitality, onboarding, or a similar role.
  • Familiarity with online travel agencies (OTAs) and short-term rental platforms.
  • Exceptional communication and interpersonal skills with a strong customer service focus.
  • Strong attention to detail, organizational skills, and ability to manage multiple projects simultaneously.
  • Proficiency in CRM software and data analytics tools.
  • Ability to work independently and collaboratively in a team environment.
  • Proficient in English; additional languages are an advantage.
  • English proficiency is mandatory.

Benefits

  • Competitive salary and performance-based bonuses.
  • Opportunities for professional development and career growth.
  • Flexible working hours and remote work options.
  • Collaborative and inclusive work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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