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Technical Business Analyst (Payments) - 12 month FTC

3 weeks, 1 day ago
United Kingdom
Contract
Mid Level
Product Analyst
Product Management
Agile
Apply Now
Arbor

Arbor

Arbor is the leading cloud MIS provider in the UK, empowering schools and MATs to collaborate effectively, save time, and enhance pupil achievement through centralized data management and insightful analytics.

IT Services
51-250
View All Jobs 3

Description

  • Collaborate with the Senior Product Manager to shape, challenge, and deliver the product roadmap.
  • Define problems, hypotheses, and product requirements based on customer needs and feedback.
  • Work with Engineering and Product Design to assess assumptions, risks, and solution feasibility.
  • Support delivery planning through iterative sprint cycles and regular team ceremonies.
  • Break down product initiatives into user stories, functional specifications, and acceptance criteria.
  • Define business rules, data validations, and error-handling scenarios for technical solutions.
  • Document current and future-state workflows using diagrams and system schemas.
  • Partner with security and compliance stakeholders to meet data protection and payment security requirements, including PCI compliance.
  • Identify, track, and manage technical cross-team dependencies that could affect the roadmap.
  • Act as the primary technical point of contact for 2nd Line Support, triaging escalated bugs and customer issues.
  • Prioritise support work alongside roadmap delivery, balancing bugs, maintenance, and technical debt.
  • Use feedback, metrics, research, and testing to inform product decisions and measure impact.
  • Communicate milestones, progress, and plan changes to stakeholders.
  • Foster collaboration and shared learning across the team and wider departments.

Requirements

  • Proven experience in a technical business analysis role.
  • Experience working with cross-functional teams, including engineering, design, and customer success.
  • Experience handling complex technical requirements across multiple domains.
  • Comfortable working with remote teams.
  • Strong ability to use data and metrics to make informed decisions.
  • Excellent communication skills with the ability to persuade and justify decisions.
  • Proven experience working on payments products.
  • Experience in the Payments, Finance, or EdTech sector is desirable.
  • Ability to thrive in a fast-paced, AI-native environment with multiple internal stakeholders.
  • Passion for building user-centric products that make a difference.

Benefits

  • Up to £48,000 salary.
  • Remote working.
  • 32 days holiday including Bank Holidays, made up of 25 days annual leave plus 7 company-wide days.
  • Life assurance at 3x annual salary.
  • Private dental insurance with Bupa.
  • Salary sacrifice pension provided by Scottish Widows.
  • Enhanced maternity and adoption leave of 20 weeks full pay, and paternity leave of 6 weeks full pay.
  • Access to wellbeing support, including mindfulness initiatives, mental health first aid training, a 24/7 virtual GP, counselling, and health checks.
  • Flexible working arrangements.
  • Dedicated professional development budget for CPD, upskilling resources, and professional memberships.
  • One day per year to volunteer with a charity of your choice.
  • Referral voucher worth up to £200 for successful friend referrals.
  • Dog-friendly offices.

Interested in this position?

Apply directly on the company website

Apply Now

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