WITHIN

WITHIN

WITHIN specializes in performance branding and digital marketing services, offering a comprehensive suite of solutions designed to enhance brand visibility and drive measurable results, including real-time performance metrics through their Marketing Pu...

Media
51-250
Founded 2014

Description

  • Run twice-daily inbox sweeps in Sprout Social across Facebook, Instagram, YouTube, and TikTok.
  • Respond in each brand’s voice, prioritizing purchase intent, product questions, and customer issues.
  • Route sizing and refund questions to brand customer service teams.
  • Identify and join relevant conversations using Talkwalker and native social searches.
  • Follow brand response matrices and FAQs, securing required approvals before posting.
  • Escalate sensitive issues quickly and identify real-time trends for timely responses.
  • Track product requests, recurring complaints, and sentiment for monthly account-team reporting.
  • Use AI for drafting replies, triage, and summaries while documenting workflows in shared team accounts.
  • Stay within contracted scope, including during contests, launches, and live brand moments.

Requirements

  • 2+ years of hands-on community management experience for consumer brands, ideally in an agency environment.
  • Perfect written English for daily public, client-facing communication.
  • Daily fluency in Instagram and TikTok culture; X experience is a plus.
  • Experience with Sprout Social or a similar platform and social listening tools such as Talkwalker.
  • Comfort using AI tools in daily workflows.
  • Fast, organized, and reliable when working to daily deadlines, launches, and live events.
  • Strategic, analytical, solution-focused approach with strong business judgment.
  • Ability to complete a typing and English test and an Excel logic assessment.
  • Alignment with WITHIN’s values: Fight for Every Inch, Wear the Bucket, Be Real, and Get Curious.

Benefits

  • Competitive base salary based on experience and ability level.
  • Unlimited vacation policy.
  • Monthly phone/internet and food stipend.
  • Health insurance coverage.
  • Remote freelance work arrangement.

Interested in this position?

Apply directly on the company website

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