RemoteLeads Logo
Sign Up Sign In

Member Services Agent I

1 month, 2 weeks ago
United States
Contract
Junior
Customer Support
Customer and Technical Support
CRM HIPAA
Apply Now
Vida Health

Vida Health

Vida Health provides a comprehensive health platform that offers personalized coaching and expert guidance for individuals seeking to manage physical and mental health conditions, including weight loss and chronic disease prevention.

Health Care Providers & Services
501-1000
Founded 2013
$188M raised
View All Jobs 2

Description

  • Conduct outbound outreach to introduce members to Vida and explain program enrollment benefits using motivational interviewing and rapport building.
  • Handle inbound member calls, conduct assessments and answer questions about services, enrollment and health goals.
  • Assist members with app navigation, general inquiries and follow-up on previous phone or email interactions.
  • Document member interactions and resolutions accurately in the Member Services system while maintaining HIPAA confidentiality.
  • Resolve member concerns, escalate complex issues to appropriate departments and ensure timely follow-up.
  • Educate members on relevant Vida program offerings and address objections with clear, reassuring solutions.
  • Meet inbound and outbound KPIs for responsiveness, accuracy and service quality.
  • Support ad hoc Member Services projects, including training updates, peer sessions, scripting improvements and quality monitoring.
  • Participate in ongoing training and collaborate with the team to improve service processes.

Requirements

  • High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
  • 2–3 years of customer service or call center experience, preferably in healthcare.
  • Strong verbal and written communication skills.
  • Excellent active listening and problem-solving abilities.
  • Proficiency with CRM and ticketing systems.
  • Ability to work efficiently in a fast-paced, member-focused environment.
  • Strong Wi-Fi connectivity for a remote-first work environment.
  • Ability to maintain member confidentiality and follow HIPAA and healthcare compliance standards.
  • Availability for a 3-month seasonal role, with possible extension based on business demand and performance.

Benefits

  • Remote-first work environment.
  • Potential extension beyond the 3-month seasonal assignment based on business demand and performance.
  • Ongoing training and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

A

Cruise & Resort Reservations Advisor (Remote)

Aisle and Abroad Travel & Tourism

Join as a remote independent Cruise & Resort Reservations Advisor, helping clients research, select, and coordinate cruise and resort vacations tailored to their preferences and budgets.

United States Contract Entry Level Customer Support
$35k-$70k
12 hours, 33 minutes ago
Atlean World

Remote Dutch role in Portugal - 2000€ Welcome Bonus

Atlean World Professional Services

Join Atlean World’s international client team as a Dutch-speaking Customer Support representative, delivering effective customer assistance remotely from Portugal.

Portugal Contract Entry Level Customer Support
15 hours, 33 minutes ago
FINN

(Junior) Customer Service Agent (m/w/d)

FINN 501-1000 Consumer Services

Als Customer Service Agent bei FINN betreust du Privat- und Geschäftskund:innen während ihres gesamten Auto-Abos und sorgst über Telefon, E-Mail und Chat für schnelle, faire Lösungen.

Europe Contract Junior Customer Support
$37k-$47k
1 day, 15 hours ago
Civitech

Client Success Support Specialist (Seasonal, Hourly)

Civitech 11-50 Internet Software & Services

Civitech is seeking a Client Success Support Specialist to support voters who receive election-related mail by resolving inquiries and connecting them with accurate voting resources.

United States Contract Entry Level Customer Support
$42k-$42k
2 days, 14 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers