SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services

Information Technology

251-1K (900)

Founded 2010

50 open positions

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(fluent English) Middle Implementation Consultant (B2B Client Onboarding)

2 hours, 17 minutes ago

Brazil

Contract

Junior

Implementation Consultant

Project and Program Management

NetSuite

Apply Now

SupportYourApp

Internet Software & Services

251-1K

Founded 2010

View All Jobs 50

Description

Lead end-to-end implementation projects from kickoff through a fully operational Go-Live.
Conduct discovery sessions and translate procurement and financial requirements into optimized platform workflows.
Manage timelines, deliverables, risks, scope, and technical dependencies across multiple stakeholders.
Guide clients through data mapping, validation, and migration of vendor lists, budgets, catalogs, and other business data.
Deliver interactive workshops and onboarding sprints that enable clients to operate the platform independently.
Create implementation playbooks, configuration guides, and video workflows to standardize deployment.
Partner with Sales, Product, and QA teams to resolve technical blockers and convert client feedback into product improvements.

Requirements

1+ year of experience in B2B SaaS implementation, onboarding, project management, customer success, or a similar customer-facing role.
Experience managing multiple customer implementation projects while controlling deadlines, stakeholders, and scope.
Advanced written and spoken English, with confidence leading business meetings and negotiations.
Advanced Excel or Google Sheets skills and the ability to organize, validate, and analyze business data.
Experience configuring complex B2B SaaS, ERP, CRM, or similar enterprise systems.
Strong change-management, presentation, communication, organization, and relationship-building skills.
Ability to troubleshoot technical implementation issues involving APIs and integrations in collaboration with engineering teams.
Experience implementing B2B SaaS solutions in US, UK, or European markets is preferred.
Knowledge of finance, accounting, procurement, ERP systems such as NetSuite, QuickBooks, or Xero, or a related academic background is preferred.

Benefits

Fully remote work opportunity.
Monday–Friday schedule from 9 a.m. to 6 p.m. EDT.
Compensation paid in USD.
Inclusive international work environment.
Management support focused on professional growth and long-term collaboration.

Interested in this position?

Apply directly on the company website

Apply Now

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