SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services

Information Technology

251-1K (900)

Founded 2010

42 open positions

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(fluent English) Implementation Consultant (B2B Client Onboarding)

1 month ago

Colombia

Contract

Junior

Implementation Consultant

Project and Program Management

CRM ERP NetSuite

Apply Now

SupportYourApp

Internet Software & Services

251-1K

Founded 2010

View All Jobs 42

Description

Lead end-to-end implementation projects from point of sale through go-live as the primary client contact.
Run discovery sessions to understand client procurement and financial processes and translate them into optimized workflows.
Manage project timelines, deliverables, technical alignment, risks, and dependencies across internal and client stakeholders.
Guide data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data.
Deliver workshops and onboarding sprints that enable client stakeholders to operate the platform independently.
Create enablement materials such as deployment playbooks, configuration guides, and short video workflows.
Partner with Sales, Product, and QA to resolve blockers and turn client feedback into product improvements.

Requirements

1+ year of experience in B2B SaaS implementation, project management, customer success, or a similar customer-facing role.
Proven experience managing multiple customer implementation projects at the same time.
Advanced English proficiency, written and spoken, with confidence in business meetings and negotiations.
Strong analytical skills and advanced Excel or Google Sheets skills.
Experience configuring complex B2B SaaS products, ERP systems, CRM platforms, or similar business systems.
Strong change management mindset with the ability to handle user resistance and guide process transformation.
Excellent presentation, communication, relationship-building, and organizational skills.
Ability to troubleshoot technical issues and collaborate with engineering teams on APIs and integrations.
Experience implementing or onboarding B2B SaaS customers in the US, UK, or European markets is a plus.
Understanding of finance, accounting, procurement, or core business operations is a plus.
Experience with ERP systems such as NetSuite, QuickBooks, or Xero is a plus.
Academic background in economics, finance, management, business, or a related technical field is a plus.

Benefits

Fixed schedule, Monday to Friday, 9am to 6pm EDT.
Fully remote work.
Inclusive international environment.
Compensation in USD.
Responsive management focused on growth and long-term cooperation.

Interested in this position?

Apply directly on the company website

Apply Now

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