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(fluent English) AI Integration Specialist (Global)

4 months ago
Ukraine
Contract
Junior
AI (Artificial Intelligence)
Artificial Intelligence and Machine Learning
NLP
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 30

Description

  • Conduct structured discovery and audit sessions with clients to assess support operations, workflows, SLAs, and performance metrics.
  • Analyze ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and automation opportunities.
  • Evaluate client support platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI capabilities.
  • Design scalable workflow and automation strategies tailored to each client’s support stack and business goals.
  • Identify and recommend AI-powered solutions such as chatbots, NLP-based ticket classification, auto-triage, and agent assist tools.
  • Develop AI readiness assessments and phased roadmaps from current-state gaps to target-state implementation plans.
  • Translate technical findings and data-driven insights into clear recommendations and executive-ready deliverables for both technical and non-technical stakeholders.
  • Stay current on emerging AI technologies, vendor capabilities, and customer support automation best practices.

Requirements

  • Fluency in English.
  • 1+ year of professional experience designing AI-driven customer support automation and workflow optimization strategies.
  • Strong understanding of customer support operations, including ticketing workflows, SLAs, and KPIs such as CSAT, FCR, and AHT.
  • Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features.
  • Solid knowledge of AI applications in customer support, including chatbots, NLP, auto-triage, and agent assist tools.
  • Ability to run structured discovery and audit sessions and analyze support workflows, ticket categories, and volumes.
  • Strong analytical skills to identify inefficiencies and automation opportunities.
  • Experience designing scalable workflows and automation strategies.
  • Ability to assess and prioritize initiatives based on ROI and business impact.
  • Excellent communication skills to translate findings into clear, actionable recommendations.
  • Basic technical understanding of integrations, APIs, and support system architecture is an advantage.

Benefits

  • Compensation in USD.
  • Opportunity to work fully remotely.
  • Inclusive international environment.
  • Services provided during business hours.
  • Rewards for referring friends.
  • Balance between project workload and personal time, supported by an internal health policy.
  • Responsive leadership focused on employee growth and long-term cooperation.
  • A culture of trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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