ITSM Atlassian Consultant

4 months, 2 weeks ago
Contract
Senior
Project and Program Management
ServiceRocket

ServiceRocket

ServiceRocket provides enterprise software services and a learning management system, helping organizations optimize their use of software tools to enhance collaboration, reduce operational friction, and drive business growth.

IT Services
251-1K
Founded 2001
$1M raised

Description

  • Support the technical implementation, configuration, customization, and deployment of solutions.
  • Serve as a Subject Matter Expert on technologies, products, or platforms such as Jira, Confluence, and Jira Service Management.
  • Collaborate with stakeholders to design solutions that meet business needs and technical requirements.
  • Proactively identify, analyze, and resolve technical issues throughout the project lifecycle.
  • Facilitate knowledge transfer through training, documentation, and best practices for customer teams.
  • Work closely with Project Managers, Solution Architects, and customer teams to ensure alignment and successful delivery.
  • Ensure technical deliverables meet defined specifications, standards, and quality benchmarks.
  • Perform ad-hoc technical duties and assignments to support project objectives and overall technical success.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, Mathematics, or a related technical discipline.
  • Minimum 5 years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or in a similar role.
  • Proven experience implementing Atlassian solutions, including installations, upgrades, workshops, integrations, and training.
  • Demonstrated ability to analyze, evaluate, and translate customer requirements into solutions.
  • Excellent workshop facilitation, written communication, and verbal communication skills.
  • Experience with Agile development methodologies.
  • Proficiency with command line tools, preferably Unix, SQL, script development, software configuration, and related technical skills.
  • Knowledge of scripting languages such as Python, Groovy, Perl, Ruby, or Shell scripting.
  • Familiarity with ITIL and ITSM principles.
  • Experience in UAT testing and test use-case development.
  • Knowledge of cloud technologies.

Benefits

  • Remote work based in Australia.
  • Opportunity to work with a global technology services company with industry-leading partnerships.
  • Collaborative, fun-loving, and inclusive work environment.
  • Exposure to high-level decision-makers and meaningful projects.
  • Chance to work with a dedicated leadership team where contributions matter.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Solutions Consultant, Digital Assets

CertiK is hiring a Europe-based Solutions Consultant to work directly with banks, CASPs, custodians, and regulators, leading advisory engagements and translating client needs into product and commercial direction for Web3 regulatory technology.

Blockchain Penetration Testing
16 hours, 30 minutes ago

Senior Technical Support Engineer

BriteCore 51-250 Insurance

BriteCore is seeking a Senior Technical Support Engineer in Argentina to help insurance customers troubleshoot and resolve complex issues with its cloud-based Policy Administration System.

AWS Bash Datadog Django JIRA Linux MySQL Python
2 days, 17 hours ago

Senior Solution Consultant

Zone & Co 251-1K Diversified Financial Services

Zone & Co is seeking a Senior Solution Consultant to lead technical pre-sales for its NetSuite-native financial operations platform, specializing in AP automation, Reporting, and Treasury workflows while supporting complex global SaaS deals.

ERP NetSuite Oracle SAP
1 week, 4 days ago

Customer Support Engineer (CSE)

UJET 251-1K Professional Services

UJET is seeking a remote Customer Support Engineer contractor in the Manila, Philippines area to investigate complex customer issues, coordinate technical resolutions, and improve support operations for its AI-powered cloud contact-center platform.

CRM GCP GitHub JIRA Postman SQL Twilio
2 weeks, 1 day ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers