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Senior UX Researcher - Freelance (London)

3 weeks, 3 days ago
United Kingdom, Poland
Contract
Senior
UX Researcher
Design and User Experience
Apply Now
Netguru

Netguru

Netguru: Europe's top digital consultancy, shaping revolutionary digital products for leading brands with expertise in software and mobile development.

Internet Software & Services
251-1K
Founded 2008
View All Jobs 14

Description

  • Contribute to the client’s product strategy and help define the future of the merchant service.
  • Explore complex and ambiguous problem spaces with the team to identify opportunities and directions forward.
  • Influence the team’s product development approach and help shape organizational processes.
  • Design and run qualitative and quantitative research studies, including interviews, contextual inquiry, diary studies, and surveys.
  • Use AI-powered tools to accelerate synthesis, pattern recognition, and insight delivery at scale.
  • Help improve the experience of millions of merchants every day.
  • Collaborate with cross-functional partners to turn research insights into product decisions.

Requirements

  • 6+ years of demonstrable experience in UX research, product research, or a related field.
  • Strong command of both qualitative and quantitative research methods.
  • Proven ability to define research questions, select methods, execute studies, and synthesize findings independently.
  • Track record of research directly leading to launched product features or innovations.
  • Experience working with merchants, restaurants, or similar B2B audiences.
  • Excellent verbal and written communication skills, with strong storytelling ability.
  • Active use of AI tools to support research workflows such as synthesis, pattern recognition, and insight delivery.
  • Strategic thinking and strong ability to build cross-functional partnerships.
  • Prior experience at a marketplace-based company is preferred.
  • MA/MS or PhD in HCI, Cognitive or Experimental Psychology, Sociology, Anthropology, Design, or a related field is preferred.
  • Experience working across multiple audience types within a marketplace, such as merchant and consumer contexts, is preferred.
  • Familiarity with product analytics and data tools is a plus.

Benefits

  • 100% remote work.
  • Work with an experienced team of developers and designers.
  • Continuous development of both hard and soft skills.
  • A mentor to support you during your first days.
  • Project-based collaboration, preferably long-term, on challenging products across FinTech, B2B software, e-commerce, and more.
  • Up to 57 EUR/hour on a B2B contract.
  • Full-time position with UK timezone working hours.

Interested in this position?

Apply directly on the company website

Apply Now

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