Operations Associate Specialist - Freelance Project

1 month ago
Freelance
Junior
Operations
Meridial Marketplace, by Invisible

Meridial Marketplace, by Invisible

Meridial Marketplace, operated by Invisible Technologies, is a platform that connects independent contractors and domain experts with specialized AI training projects. It enables skilled individuals, including software developers, STEM experts, and professionals in various fields, to contribute their expertise in shaping advanced AI models. The platform facilitates remote participation in AI development by matching users with projects that require high-quality training data. Contractors can engage in tasks such as data annotation, safety checks, and writing domain tests, all tailored to their specific skills. Meridial Marketplace is part of a broader ecosystem that supports AI scaling for various sectors, including enterprises and governments, ensuring that AI systems are integrated into existing workflows effectively.

information technology & services
501-1000
Founded 2015

Description

  • Review and validate employee loan information and supporting documentation for accuracy and compliance with program requirements.
  • Ensure data integrity across systems and confirm plan account details and associated documentation.
  • Conduct thorough reviews of participant- and employer-submitted materials against operational and compliance standards.
  • Monitor and respond to inquiries in the operations and support inbox, escalating issues when necessary.
  • Coordinate with student loan servicers and financial institutions to resolve discrepancies and confirm payments.
  • Support monthly invoicing processes by reconciling data for accurate billing and payment reporting.
  • Collaborate with internal teams, including Client Services and Product, to improve processes and support client success.
  • Maintain high attention to detail and follow established workflows to ensure consistent operational quality.

Requirements

  • 1-3 years of experience in operations.
  • Familiarity with the financial services industry.
  • Experience with Zendesk.
  • Strong verbal and written communication skills for servicer outreach and documentation.
  • Exceptional organizational skills and the ability to manage competing priorities.
  • Willingness to learn, adapt to new challenges, and grow within the role.
  • Experience in high-volume, detail-oriented environments is a plus.
  • Extremely detail-oriented and able to collaborate with various stakeholders.
  • Available to work 8am - 5pm ET.

Benefits

  • $5 hourly rate.

Interested in this position?

Apply directly on the company website

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