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Senior CRM Consultant

2 months, 1 week ago
Latin America
Contract
Senior
Email Marketing Manager
Marketing and Growth
CRM Digital Marketing Email Marketing HubSpot Snowflake
Apply Now
Massive Rocket

Massive Rocket

Massive Rocket is a Global Braze & Snowflake Agency that helps companies use data to understand their customers, automate communications, and generate predictable growth. They specialize in building beautiful digital experiences and increasing customer...

Media
51-250
Founded 2018
View All Jobs 10

Description

  • Lead the execution of CRM campaigns and customer engagement initiatives across multiple channels in Braze.
  • Configure and customise Braze to implement agreed strategies, journeys, and campaign plans.
  • Build, launch, and optimise targeted campaigns using segmentation, personalisation, and automation.
  • Collaborate with CRM Strategists, Project Managers, and clients to align strategy with execution.
  • Manage and analyse customer data to support campaign performance, optimisation, and audience targeting.
  • Conduct QA across campaigns, integrations, and supporting documentation to ensure accuracy and quality.
  • Monitor campaign performance and produce reports with insights and recommendations.
  • Serve as a trusted client partner translating business requirements into effective CRM solutions.
  • Stay current with Braze capabilities and industry best practices to improve client outcomes.
  • Support continuous improvement across delivery processes, campaign execution, and platform utilisation.

Requirements

  • 5+ years of experience in CRM, Marketing Automation, Lifecycle Marketing, or Customer Engagement roles.
  • Strong hands-on experience with Braze, Salesforce Marketing Cloud, HubSpot, or similar CRM platforms.
  • Proven experience executing multi-channel CRM campaigns and customer journeys.
  • Strong understanding of segmentation, personalisation, lifecycle marketing, and digital marketing principles.
  • Experience working with customer data, relational databases, and campaign performance reporting.
  • Excellent attention to detail, including QA of campaigns, integrations, and documentation.
  • Strong communication and stakeholder management skills gained through client-facing or agency environments.
  • Ability to work effectively across cross-functional teams in a fast-paced environment.
  • Proactive, solution-oriented mindset with strong organisational and problem-solving skills.
  • Valid work visa required; sponsorship is not currently available.

Benefits

  • Remote-first work environment.
  • Clear career progression and real ownership.
  • Supportive, people-focused culture.
  • Opportunity to work with a global team across Europe, the US, and beyond.
  • Team meetups, events, and shared experiences.
  • Fast growth and strong learning opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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