Scheduling Representative

1 month, 1 week ago
Contract
Junior
Customer and Technical Support
Loadsmart

Loadsmart

Loadsmart is a logistics solutions provider automating freight transportation with innovative technology to move more efficiently.

Air Freight & Logistics
251-1K
$346M raised

Description

  • Schedule customer appointments via email, phone, or customer TMS based on shipment requirements.
  • Coordinate shipments by quoting, booking, and scheduling to support an optimal customer service experience.
  • Collaborate with other teams to ensure a smooth delivery process.
  • Partner with the Customer Sales team to improve customer scheduling processes and secure optimal loads.
  • Work with the Carrier Sales team to optimize loads and improve carrier sourcing.
  • Assist with challenging customer requests and escalate issues when necessary.

Requirements

  • 1-2 years of experience in a coordinating, scheduling, or administrative role.
  • Strong attention to detail and a proactive mindset.
  • Fluent English with strong verbal and written communication skills.
  • Ability to multitask, prioritize, and resolve issues with urgency.
  • Experience with high-volume scheduling, coordinating, or planning in a fast-paced environment.
  • Proven ability to maintain high levels of customer service.
  • Familiarity with USA geography.
  • Experience within the logistics industry.

Benefits

  • Competitive base salary.
  • Unlimited PTO and sick days through Loadie Time Off.
  • Remote work location in the Philippines.

Interested in this position?

Apply directly on the company website

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