Triage Associate I (Contract)

6 days, 12 hours ago
Contract
Junior
Customer and Technical Support
Latitude AI

Latitude AI

Latitude AI is a wholly owned subsidiary of Ford Motor Company developing automated driving technologies. Bringing this vision to scale, our in-house ADAS platform will debut on Ford's all-new Universal Electric Vehicle Platform in 2027.

information technology & services
501-1000
$3M raised

Description

  • Independently monitor fleet operations missions using dashboards, alerts, and vehicle health indicators to assess mission impact.
  • Capture required incident details and open tickets with accurate categorization and documentation.
  • Participate in real-time incident coordination by prioritizing multiple events and driving timely escalations.
  • Maintain clear communication across resolver teams during active incidents.
  • Support cross-functional analytical tasks and real-time monitoring within Triage Operations.
  • Work in a fast-paced operational environment with strong attention to detail.
  • Assist in training and mentoring new team members.
  • Help ensure safe, efficient, mission-ready execution across Nomadic and Global Fleet missions.

Requirements

  • High school diploma or GED equivalent with two years of employment experience required.
  • Associate or bachelor’s degree preferred.
  • 1-2 years of relevant working experience.
  • Flexibility to work afternoon and night shifts, including rotating Saturday shifts.
  • Ability to learn new tools and technologies quickly.
  • Ability to assess cause, impact, and severity of issues using analytical skills and detailed documentation.
  • Strong attention to detail with repetitive tasks.
  • Excellent communication skills and the ability to work effectively with team members.
  • Willingness to adapt quickly to changes in processes and tasks.
  • Interest in working on advanced driver-assist systems (ADAS).
  • Experience with ADAS automation testing products is preferred.
  • Experience in a customer-facing environment is preferred.
  • Strong Excel or Google Sheets experience is preferred.
  • Strong Slack and Jira experience is preferred.
  • Experience in a software/IT, operational, or STEM environment is preferred.
  • Experience using dashboarding software such as Looker or Superset is preferred.

Benefits

  • Contract position with an expected hourly pay range of $26.39 - $39.59/hour USD in California.
  • Pay is based on work location, experience, relevant training and education, and skill level.
  • Opportunity to work on automated driving technology for Ford vehicles at scale.
  • Equal Opportunity Employer committed to a culturally diverse workforce.

Interested in this position?

Apply directly on the company website

Apply Now

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