Delivery Director (Freelance)

14 hours, 21 minutes ago
Contract
Lead
Project and Program Management
Instrument

Instrument

Instrument is a multidisciplinary creative agency that specializes in design and technology, helping brands unlock their full potential by building scalable brand systems and products that leverage emerging behaviors and technologies.

Media
251-1K
Founded 2005

Description

  • Partner with Growth and executive leadership on proposals, new business pursuits, and client expansions.
  • Develop delivery approaches, scopes of work, staffing plans, timelines, and commercial assumptions.
  • Contribute to pitch teams with operational thinking, delivery strategy, and risk management.
  • Author and support statements of work, lead contract negotiations, and help launch new projects successfully.
  • Lead delivery across a portfolio of client engagements to ensure on-time, on-budget, high-quality work.
  • Align delivery strategy with business goals, financial health, staffing, and client success.
  • Review scopes, staffing plans, timelines, and forecasts to identify risks and create recovery plans.
  • Build and improve operational systems, delivery practices, team rituals, tooling, and documentation.
  • Coach delivery leaders and Executive Producers through escalations, complex client situations, and operational challenges.
  • Drive thoughtful change through continuous process improvement and AI-enabled workflows.

Requirements

  • Significant experience leading delivery organizations, PMOs, or production teams within a digital agency, consultancy, or product organization.
  • Experience overseeing a portfolio of complex digital work, not just individual projects.
  • Strong operational and financial acumen, including forecasting, staffing, utilization, margins, and delivery planning.
  • Experience building scalable delivery systems, operational frameworks, and team processes.
  • Experience partnering on new business efforts, including proposals, scoping, staffing strategies, estimating, and client presentations.
  • Strong commercial acumen with the ability to balance client goals, delivery quality, team health, and business outcomes.
  • Exceptional judgment navigating ambiguity, competing priorities, and executive-level decision making.
  • Experience leading managers and developing high-performing delivery teams.
  • Strong client partnership skills with the ability to build trust through transparency, strategic thinking, and calm leadership.
  • Curiosity around emerging technologies and AI, with an interest in improving team workflows.
  • Excellent communication skills and the ability to align diverse stakeholders around a shared path forward.

Benefits

  • Expected contract pay range of $75-$90 per hour.
  • Regional pay adjustments based on cost of living (US1 +15%, US2 +7.5%, US3 base).
  • Benefits may be available in accordance with applicable law and company policy.
  • Benefits eligibility may depend on hours worked and assignment duration.

Interested in this position?

Apply directly on the company website

Apply Now

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