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Guest Experience Executive - English Speaking

2 hours, 30 minutes ago
Philippines
Contract
Mid Level
Customer Support
Customer and Technical Support
Apply Now
Houst

Houst

Houst specializes in professional Airbnb management solutions, helping property owners optimize their short-term rental income through expert listing and booking management across multiple platforms while ensuring compliance with local regulations.

Real Estate
201-500
Founded 2015
$29M raised
View All Jobs 3

Description

  • Handle inbound guest messages promptly and professionally.
  • Make inbound and outbound calls to address and follow up on guest requests.
  • Resolve guest complaints through timely, effective problem-solving.
  • Provide accurate information about Houst properties, policies, and procedures.
  • Manage reservations and bookings through company platforms.
  • Maintain complete and accurate customer interaction records in the CRM system.
  • Adapt to varied guest situations and operational tasks in a fast-paced environment.

Requirements

  • Fluent or business-proficient English with strong written and verbal communication skills.
  • Ability to work five 8-hour rotating shifts per week between 1:00 AM and 6:00 PM UK time, including weekends and public holidays.
  • Strong customer service, active listening, telephone, multitasking, and time-management skills.
  • Proficiency using computers, CRM software, and digital platforms.
  • Demonstrated ability to solve problems and handle challenging customer interactions professionally.
  • Hospitality industry knowledge is beneficial.
  • Must be based in the Philippines and legally able to work there as an independent contractor.
  • Remote-work-ready setup, including a quiet workspace, headset with microphone, webcam, and stable high-speed internet with backup of at least 5 Mbps.
  • Provide a laptop or desktop with at least a quad-core 2.5 GHz CPU, 8 GB RAM, and 128 GB SSD.

Benefits

  • PHP 35,000–PHP 37,000 monthly compensation, depending on experience.
  • Remote role based in the Philippines.
  • 12-month independent contractor contract.
  • No employee benefits, including paid annual leave or paid sick leave.
  • Contractor is responsible for taxes, statutory contributions, equipment, workspace, and internet costs.

Interested in this position?

Apply directly on the company website

Apply Now

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