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IT Service Transition Lead (Contract)

2 days, 1 hour ago
United Kingdom
Contract
Senior
Program Manager
Project and Program Management
Fortinet Network Security
Apply Now
Focus Group

Focus Group

Focus Group is a prominent independent provider of essential business technology in the UK, specializing in digital workplace solutions, telecom services, IT support, cybersecurity, and connectivity.

Diversified Telecommunication Services
251-1K
Founded 2003
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Description

  • Lead end-to-end service transition planning and execution.
  • Coordinate handover between project delivery, engineering, and service delivery teams.
  • Manage transition documentation, RAID logs, and go-live readiness criteria.
  • Act as the main point of contact for client stakeholders throughout the transition.
  • Identify and mitigate transition risks across a multi-site network.
  • Provide governance, reporting, and executive-level updates to programme boards, service leadership, and customer stakeholders.
  • Confirm the target operating model is ready before go-live, including support ownership, resolver groups, SLAs, OLAs, and escalation paths.
  • Plan and coordinate knowledge transfer sessions for service desk, NOC, engineering, and service management teams.
  • Own service readiness assessments across people, process, tooling, monitoring, documentation, support model, knowledge management, and supplier dependencies.
  • Drive operational acceptance and formal service acceptance into BAU support.
  • Plan and manage Early Life Support and hypercare periods.
  • Ensure transition activity aligns with change, release, and CAB governance, including go-live approvals, implementation, rollback, and communication plans.
  • Validate operational tooling, monitoring, alerting, asset data, CMDB records, and service dependencies before service acceptance.

Requirements

  • Proven service transition background within an MSP environment.
  • Strong process, transition, and governance discipline.
  • Solid working knowledge of cloud and networking technologies, including Microsoft, Meraki, and Fortinet.
  • Experience delivering into enterprise or mid-market accounts.
  • Strong understanding of ITIL Service Transition, Service Validation & Testing, Knowledge Management, Change Enablement, and Service Acceptance.
  • Ability to manage complex, multi-stakeholder transitions under time pressure and hit the ground running on live projects.
  • Experience managing transitions involving multiple suppliers and customer stakeholders.
  • Experience working with ServiceNow, CMDB management, and operational monitoring platforms.
  • Hospitality or multi-site retail sector experience (desirable).
  • ITIL or formal service transition qualifications (desirable).
  • Exposure to SD-WAN and network security transition (desirable).

Benefits

  • Immediate start.
  • 3-month contract.
  • Up to £600 per day, dependent on experience.
  • UK-based role with Midlands preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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