Remote Customer Care Specialist - Dutch or German (up to 24.000€ gross/year)

3 days, 11 hours ago
Contract
Entry Level
Customer and Technical Support
Finom

Finom

Finom provides an online payment solution that enables entrepreneurs to easily open business accounts and efficiently manage their finances, offering features such as international payments, cashback rewards, and personal assistance to enhance financia...

Professional Services
11-50
Founded 2019
$20M raised

Description

  • Deliver high-quality customer support across phone, chat, and email.
  • Build rapport and provide empathetic support during sensitive or challenging customer situations.
  • Listen actively to identify customer needs, concerns, and root causes of issues.
  • Communicate resolutions clearly and confidently in customer-friendly language.
  • Own customer issues end to end and drive timely resolution.
  • Proactively follow up with customers and ensure commitments are met.
  • Collaborate with internal teams to escalate, track, and resolve complex cases.
  • Document customer interactions and outcomes accurately in internal systems.
  • Share customer insights and feedback to support continuous improvement.

Requirements

  • Native or fluent written and spoken Dutch or German.
  • At least 6 months of customer service experience in any industry.
  • Strong communication skills and emotional intelligence for handling high-impact customer situations.
  • Empathy, resilience, and composure when managing complaints or difficult conversations.
  • Proactive approach with strong ownership and follow-through.
  • Strong problem-solving skills and confidence in resolving issues.
  • Ability to work in a fast-paced, evolving scale-up environment.
  • Agility and adaptability to change.
  • Availability for scheduled shifts, including weekend work once per month or every six weeks and occasional hours between 07:00 and 19:00 CET.
  • Experience in fintech, banking, payments, or financial services (preferred).
  • Experience in phone-based customer support (preferred).

Benefits

  • 100% remote work, with the flexibility to work remotely or hybrid across Europe.
  • Gross annual base salary up to €24,000, depending on experience.
  • Monthly performance bonus of up to 15% based on individual and team results.
  • Stock options/shares program.
  • B2B contract.
  • Professional development opportunities in a fintech environment.
  • Access to company apartments in Cyprus through the Work & Swim program.

Interested in this position?

Apply directly on the company website

Apply Now

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