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Remote Customer Care Specialist - Dutch or German (up to 24.000€ gross/year)

3 days, 12 hours ago
Hungary, Montenegro, Portugal, Serbia
Contract
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Finom

Finom

Finom provides an online payment solution that enables entrepreneurs to easily open business accounts and efficiently manage their finances, offering features such as international payments, cashback rewards, and personal assistance to enhance financia...

Professional Services
11-50
Founded 2019
$20M raised
View All Jobs 11

Description

  • Deliver high-quality customer support via phone, chat, and email.
  • Build rapport and communicate empathetically during sensitive or challenging customer situations.
  • Identify customer needs, concerns, and root causes through active listening.
  • Own customer issues and drive timely resolution with urgency.
  • Proactively follow up with customers and ensure commitments are met.
  • Turn dissatisfied customers into loyal advocates through accountable service.
  • Collaborate with internal teams to escalate, track, and resolve complex issues.
  • Document customer interactions and outcomes accurately in internal systems.
  • Share customer insights and feedback to support continuous improvement.

Requirements

  • Native or fluent written and spoken Dutch or German.
  • At least 6 months of customer service experience in any industry.
  • Strong communication skills and emotional intelligence for high-impact customer situations.
  • Empathy and a genuine desire to help customers.
  • Resilience and composure when handling complaints and difficult conversations.
  • Proactive follow-through and ownership of customer issues.
  • Ability to work in a fast-paced, evolving scale-up environment.
  • Strong problem-solving skills, adaptability, and comfort with change.
  • Availability for a 7-day support operation, including weekend work once per month or every six weeks and occasional shifts between 07:00 and 19:00 CET.
  • Experience in fintech, banking, payments, or financial services (preferred).
  • Experience in phone-based customer support (preferred).

Benefits

  • 100% remote work, with the option to work remotely or in a hybrid model across Europe.
  • Gross base salary of up to €24,000 per year, depending on experience.
  • Monthly performance bonus of up to 15%, linked to individual and team performance.
  • Stock options/shares program.
  • B2B contract.
  • Professional development opportunities in a fintech environment.
  • Access to company apartments in Cyprus through the Work & Swim program.

Interested in this position?

Apply directly on the company website

Apply Now

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