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Remote Customer Care Specialist - Dutch or German (up to 24.000€ gross/year)

3 days, 11 hours ago
Greece
Contract
Entry Level
Customer Support
Customer and Technical Support
Agile
Apply Now
Finom

Finom

Finom provides an online payment solution that enables entrepreneurs to easily open business accounts and efficiently manage their finances, offering features such as international payments, cashback rewards, and personal assistance to enhance financia...

Professional Services
11-50
Founded 2019
$20M raised
View All Jobs 11

Description

  • Deliver high-quality customer support across phone, chat, and email.
  • Build rapport and communicate empathetically during sensitive or challenging customer situations.
  • Identify customer needs, concerns, and root causes through active listening.
  • Own customer issues and drive timely resolution.
  • Proactively follow up with customers and ensure commitments are met.
  • Turn dissatisfied customers into loyal advocates through accountable service.
  • Collaborate with internal teams to escalate, track, and resolve complex issues.
  • Document customer interactions and outcomes accurately in internal systems.
  • Share customer feedback and insights to improve the customer experience.

Requirements

  • Native or fluent written and spoken Dutch or German.
  • At least 6 months of customer care experience in any industry.
  • Strong communication skills and emotional intelligence for high-impact customer situations.
  • Empathy and a genuine desire to help customers.
  • Resilience and composure when handling complaints or difficult conversations.
  • Proactive approach with strong follow-through and ownership.
  • Ability to work in a fast-paced, evolving scale-up environment.
  • Strong problem-solving skills and adaptability to change.
  • Experience in fintech, banking, payments, or financial services (preferred).
  • Experience in phone-based customer support (preferred).

Benefits

  • 100% remote work, with flexibility to work remotely or in a hybrid model across Europe.
  • Salary of €18,000–€24,000 based on experience.
  • Monthly bonus of up to 15% based on individual and team performance.
  • Stock options/shares program.
  • B2B contract.
  • Professional development opportunities in a fast-paced fintech environment.
  • Work & Swim program with use of company apartments in Cyprus for one month.
  • Weekend shifts approximately once per month or every six weeks, scheduled in advance.

Interested in this position?

Apply directly on the company website

Apply Now

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