Remote Customer Care Specialist - Dutch or German (up to 24.000€ gross/year)

3 days, 12 hours ago
Freelance
Entry Level
Customer and Technical Support
Finom

Finom

Finom provides an online payment solution that enables entrepreneurs to easily open business accounts and efficiently manage their finances, offering features such as international payments, cashback rewards, and personal assistance to enhance financia...

Professional Services
11-50
Founded 2019
$20M raised

Description

  • Deliver high-quality customer support via phone, chat, and email.
  • Build rapport and communicate empathetically during sensitive or challenging customer situations.
  • Listen actively to identify customer needs, concerns, and root causes.
  • Own customer issues and drive timely resolution through proactive follow-up.
  • Turn dissatisfied customers into loyal Finom advocates through accountable service.
  • Collaborate with internal teams to escalate, track, and resolve complex cases.
  • Accurately document customer interactions and outcomes in internal systems.
  • Share customer insights and feedback to support continuous service improvement.

Requirements

  • Native or fluent written and spoken Dutch or German.
  • At least 6 months of customer service experience in any industry.
  • Strong communication skills and emotional intelligence for high-impact customer situations.
  • Empathy, resilience, and composure when handling complaints and difficult conversations.
  • Proactive approach with strong follow-through and ownership of issues.
  • Strong problem-solving skills and confidence in resolving customer concerns.
  • Comfort working in a fast-paced, evolving scale-up environment.
  • Ability to work a scheduled weekend shift once per month or every six weeks and occasional shifts between 07:00 and 19:00 CET.
  • Experience in fintech, banking, payments, or financial services (preferred).
  • Experience in phone-based customer support (preferred).

Benefits

  • 100% remote work, with flexibility to work remotely or in a hybrid model across Europe.
  • Salary of €18,000–€24,000 based on experience under a B2B freelancer contract.
  • Up to 15% monthly performance bonus.
  • Stock options/shares program.
  • Professional development opportunities in a fintech environment.
  • Work & Swim program, including use of company apartments in Cyprus for one month.

Interested in this position?

Apply directly on the company website

Apply Now

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