Customer Care Specialist - Dutch or German (Full remote, Freelancer, 18.000€ – 24.000€)

3 days, 11 hours ago
Freelance
Entry Level
Customer and Technical Support
Finom

Finom

Finom provides an online payment solution that enables entrepreneurs to easily open business accounts and efficiently manage their finances, offering features such as international payments, cashback rewards, and personal assistance to enhance financia...

Professional Services
11-50
Founded 2019
$20M raised

Description

  • Deliver high-quality customer support via phone, chat, and email.
  • Build rapport and communicate empathetically during sensitive or challenging customer situations.
  • Identify customer needs, concerns, and root causes through active listening.
  • Own customer issues from initial contact through timely resolution.
  • Proactively follow up on open cases and keep customer commitments.
  • Work with internal teams to escalate, track, and resolve complex issues.
  • Accurately document customer interactions and outcomes in internal systems.
  • Share customer insights and feedback to improve the customer experience.

Requirements

  • Native or fluent written and spoken Dutch or German.
  • At least 6 months of customer care or customer service experience.
  • Strong communication skills and emotional intelligence for high-impact customer situations.
  • Empathy, resilience, and composure when handling complaints and difficult conversations.
  • Proactive mindset with strong follow-through and ownership.
  • Strong problem-solving skills and confidence making decisions on customer issues.
  • Comfort working in a fast-paced, evolving scale-up environment.
  • Availability for shifts between 07:00 and 19:00 CET in a 7-day support model, including weekend work once per month or every six weeks.
  • Experience in fintech, banking, payments, or financial services (preferred).
  • Experience in phone-based customer support (preferred).

Benefits

  • 100% remote work, with flexibility to work remotely or hybrid across Europe.
  • €18,000–€24,000 salary based on experience under a B2B freelancer contract.
  • Up to 15% monthly performance bonus.
  • Stock options/shares program.
  • Professional development opportunities in a fintech environment.
  • Access to company apartments in Cyprus through the Work & Swim program.

Interested in this position?

Apply directly on the company website

Apply Now

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