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Senior Customer Onboarding Specialist

3 days, 11 hours ago
France
Contract
Senior
Implementation Engineer
Project and Program Management
CRM
Apply Now
Didomi

Didomi

Didomi offers innovative solutions for organizations to collect, respect, and leverage user choices in compliance with data privacy regulations, driving higher customer engagement and increasing consumer trust.

IT Services
51-200
Founded 2017
$46M raised
View All Jobs

Description

  • Manage end-to-end onboarding for a portfolio of customers, from pre-kick-off through deployment and handover to Customer Success.
  • Lead customer kick-offs, technical audits, setup and follow-up calls, platform demos, QA, go-live monitoring, and final handovers.
  • Deliver product training and help customers become autonomous users of Didomi’s solutions.
  • Troubleshoot implementation issues, identify workarounds, and coordinate complex cases with Technical Support, Product, and Engineering.
  • Identify inactive customers, project blockers, and technical dependencies; drive follow-up, escalation, and mitigation actions.
  • Maintain accurate onboarding data in Planhat and gather customer context from AEs and KAMs before kick-off.
  • Lead at least one cross-functional onboarding improvement initiative per semester.
  • Collect and structure customer feedback to inform product, process, and support improvements.

Requirements

  • Customer-first, empathetic, and service-oriented approach.
  • Ability to explain complex topics clearly to customers.
  • Strong project management and organizational skills, with the ability to manage multiple customer projects simultaneously.
  • Ability to work autonomously, make sound decisions, anticipate risks, and drive projects forward.
  • Technical curiosity and comfort investigating implementation issues with technical teams.
  • Confidence leading customer meetings, delivering training, and facilitating webinars.
  • Strong operational rigor in CRM data quality, documentation, and follow-up.
  • Proactive approach to improving processes and the customer experience.
  • Ability to build expertise across Didomi’s product suite, including CMP, ACM, MUV, Consent Essentials, SSO, PMP, and DSAR.

Interested in this position?

Apply directly on the company website

Apply Now

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