Brillio

Brillio is a global leader in Enterprise Digital Transformation Solutions, partnering with companies to drive business improvement and competitiveness through innovative technology solutions.

IT Services

Information Technology

1001-5000 (4500)

Founded 2014

6 open positions

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Amazon Connect Developer- R01570794

12 hours, 46 minutes ago

United States

Contract

Lead

Cloud Engineer

Software Development

AWS CI/CD Cisco Git HIPAA Java Jenkins Microsoft Dynamics 365 Node.js Python Salesforce Serverless Terraform

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Brillio

Brillio is a global leader in Enterprise Digital Transformation Solutions, partnering with companies to drive business improvement and competitiveness through innovative technology solutions.

IT Services

1001-5000

Founded 2014

View All Jobs 6

Description

Lead the design, configuration, deployment, and optimization of Amazon Connect contact center solutions.
Build and maintain contact flows, IVR logic, routing, queues, callbacks, operational schedules, and dynamic or emergency messaging.
Develop integrations and automation using AWS Lambda, Amazon Lex, DynamoDB, S3, Kinesis, CloudWatch, and related AWS services.
Design conversational AI and self-service experiences that improve caller containment and patient/member experiences.
Support migrations from legacy contact center platforms such as Avaya and Cisco to Amazon Connect.
Partner with healthcare teams to translate service workflows, including claims, eligibility, prior authorization, pharmacy, and care management, into technical solutions.
Ensure HIPAA-aligned PHI handling, secure data exchange, auditability, and access controls across contact center solutions.
Lead production support, incident response, root-cause analysis, performance tuning, and post-production stabilization.
Create technical designs, runbooks, troubleshooting guides, operational procedures, and knowledge-transfer materials.
Contribute to CI/CD, infrastructure as code, release governance, and environment management; mentor engineers and provide code reviews.

Requirements

10+ years of experience in systems engineering, cloud engineering, contact center engineering, or application integration.
3+ years of hands-on experience designing, building, and supporting Amazon Connect solutions.
Strong knowledge of Amazon Connect contact flows, queues, routing profiles, users, security profiles, prompts, attributes, CTRs, and real-time metrics.
Hands-on experience with AWS Lambda, Amazon Lex, DynamoDB, CloudWatch, and S3.
Experience building serverless integrations and automation with Python, Node.js, Java, or similar languages.
Knowledge of telephony and contact center technologies, including SIP, IVR, ACD routing, call recording, transfers, callbacks, and queue management.
Experience integrating Amazon Connect with CRM, claims, eligibility, knowledge base, workforce management, reporting, or data warehouse platforms.
Experience with monitoring, alerting, incident management, root-cause analysis, change management, and technical documentation.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.
Healthcare contact center experience and knowledge of HIPAA, PHI, PCI considerations, security controls, and audit logging preferred.